Built for the years ahead.
Understand your residential warranty coverage, what is excluded, and how to contact Cardinal before arranging service.
Your coverage at a glance.
The Cardinal Firecooker Limited Warranty below applies to residential use. Coverage periods begin on the date of original installation.
Parts & labour.
For two years from the date of original installation, this warranty covers all parts and labour to repair or replace any part of the product that proves defective in materials or workmanship.
Shelves & chamber.
For twenty-five years from the date of original installation, Cardinal Firecooker will repair or replace the pit shelves and steel cooking chamber if they prove defective in materials or workmanship. Discolouration, surface corrosion, and labour are excluded.
Hinges.
For five years from the date of original installation, Cardinal Firecooker will repair or replace the hinges if they prove defective in materials or workmanship. Discolouration, surface corrosion, and labour are excluded.
Talk with Cardinal.
This residential warranty does not cover commercial use. Contact our team about the terms applicable to your commercial purchase.
What is not covered.
Service calls unrelated to a product defect are chargeable. The warranty does not cover:
- Improper installation, incorrect house wiring or plumbing, improper use, or instruction on how to use the product.
- Accidental damage, neglect, acts of God, commercial use, or damage caused by pests such as insects, rodents, or other animals.
- Defects caused by use other than normal residential use or use that does not follow the product’s Use and Care Guide.
- Surface corrosion, scratches, discolouration, weather or atmospheric staining, and minor surface rust or oxidation.
- Wear and tear of gasket seals, or normal recommended maintenance described in the Use and Care Guide.
- Repairs not arranged by Cardinal Firecooker, or the cost of correcting unauthorized repairs.
- Pick-up and delivery costs.
Warranty terms.
- This warranty applies only to products purchased in Canada or the United States.
- The warranty is transferable when the product forms part of a real estate transaction. Transfer requires registration with Cardinal Firecooker and authorization from the original owner.
- Product service must be authorized by Cardinal Firecooker and performed by a service provider designated by Cardinal Firecooker.
- The warranty may be invalidated if the product is used contrary to its Use and Care Guide or for purposes other than normal domestic use.
- This warranty is an extra benefit and does not affect your legal rights.
Warranty disclaimer
The remedies described above for each warranty are the only ones that Cardinal Firecooker will provide, either under this warranty or under any warranty arising by operation of law. Cardinal Firecooker will not be responsible for any consequential or incidental damages arising from the breach of this warranty or any other warranty, whether express, implied, or statutory.
Start with our team.
Contact Cardinal before arranging repairs. Have your model, purchase information, installation date, and a description of the issue ready. Photos can help us understand what needs attention.
Service must be authorized.
Our team will review your enquiry and explain the next steps, including the designated service provider where applicable.
Here to help.
Tell us about your Firecooker and what you’re experiencing.
